There could be a few reasons why your discount code is not working:

1) Your discount code is no longer valid. Please check the expiration date.

2) You entered the discount code incorrectly. Please check that you entered the correct code. Discount codes are not case-sensitive.

3) You tried to apply more than one discount code per order. Only one discount code is permitted per order.

4) Your discount code is one-time use only.

Please note that we monitor discount code usage by IP address. Since some discount codes are only designated for one-time usage, they will only work once per IP address. If you have more than one computer in your household, the one-time discount code will only work once per household since all computers share the same IP address from your internet provider on the outside network interface. This is in accordance with most common E-commerce methods for verifying discount codes.

If you’re still experiencing issues with your discount code, please call us toll-free at 1-844-LUV-TRUE (1-844-588-8783) or email us at CustomerCare@TrueCitrus.com.

You will get an email notification 7 days before being billed. At that time, you can cancel or change your subscription. If you don't do anything, your subscription will be shipped and billed as planned. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.

Yes, you can choose from a 30, 60 or 90 day interval. You can also change this once you've started to receive your subscription by logging into your account and changing the subscription frequency. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for your place of residence or the email address on file. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.

Once logged into your account, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip to the right of each one. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.

Once logged into your account, select the Subscriptions tab, then click "add product." This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product. If you have any questions, please call us toll-free at 844-588-8783 or email us at CustomerCare@truecitrus.com.